Terms & Conditions

Payments: The full course fee is due at the time of booking or payment may be made by instalments Payments can be spread over three equal payments or as agreed.

  • If paying over three payment – Payment 1 – due at time of booking, Payment 2 – due middle of course, Payment 3 – due minimum of 1 week before end of course
  • Payment schemes can be negotiated on an individual basis to meet individual needs
  • Payments are flexible and negotiable

If your employer is funding the course fee this needs to be confirmed by them at the time of booking and we will then send an invoice. However, as the course delegate you will be responsible for payment should your employer default.

Payments can be made:

Price: Prices quoted on any documentation are per person incl. VAT and are quoted in pounds sterling. Prices do not include travel to and from the course, accommodation or lunch unless otherwise stated. Eclipse Training Associates will not be held responsible for returned cheques due to insufficient funds being available in your account. A £20 admin fee is due for any cheques returned by your bank as unpaid.

Cancellation by you: We will try to accommodate any changes in your needs but cannot always guarantee that we will be able to do so. If you need to cancel your course for any reason after booking you must inform us as soon as possible. If you do cancel your space on an event your payment will be returned less a £20 (incl. VAT) administration fee or the following (whichever is the greater amount).

Cancellations received:

6 weeks plus before the course start date* full payment will be refunded

2-6 weeks before the course start date* you pay 25% of the total due.
Up to 14 days before the course start date* you pay 50% of the total due.
Under 2 weeks before course start date* you pay 100% of the total paid.
If no notice is given or you fail to attend, you pay 100% of the total paid.

(You will be responsible for full payment of the course if you pay by instalments and decide not to complete). 

*The start date for courses spread over more than one weekend / block of days is the first day of the first weekend / block of days. We cannot refund for subsequent weekends / days with such courses. We will try to accommodate people on future dates, but this is at the discretion of Eclipse Training Associates and is not guaranteed. If agreed, all changes will incur our standard administration charge of £20 (incl. VAT) before the change is processed.

Cancellation protocol applies to all cancellations, including those due to medical, personal or family reasons. Should you wish to cancel your space on any course AND you find a replacement for your space we will simply charge you a £20 (incl. VAT) administration fee. This will be payable by your replacement course delegate on arrival at the course. If no suitable replacement is offered by you, this will be treated as a late cancellation and the above charges will apply.

Cancellation by us: We will always try our best to avoid cancelling an event. If circumstances occur that force us to cancel an event you will receive a full refund of any course fees paid or the opportunity to transfer your place to the same course on another date or another course/s up to the same value. We aim to give a minimum of 1-2 weeks notice when cancelling an event. Eclipse Training Associates are not held liable for any additional expenses you incur through cancelling the event e.g. travel expenses and accommodation.

If there are circumstances beyond our control which cause us to cancel or change your trip such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, we will not refund or pay you any compensation or be liable for any other expenses to you.

Right to refuse: We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice and/or may put other participants at risk or injury or discomfort.

Course assessment: Course assessment methods will vary according to the course that you are doing.  You will be informed of assessment methods at the beginning of your course.  As part of your initial fee you are entitled a maximum of 2 re assessments of written and practical work.  Any additional assessment will be subject to a fee.  Any additional assessments may not be at original venue.  Any costs incurred will be your responsibility.

Reasonable adjustments: Eclipse Training Associates will aim to facilitate open access for candidates who are eligible for reasonable adjustment and/or special consideration in assessments, whilst ensuring that the assessment of skills, knowledge, understanding and competence is not compromised.  Reasonable adjustments may be agreed to help reduce the effect of a disability or difficulty that may place the candidate at a disadvantage during the assessment process. Specific guidance regarding appropriate reasonable adjustment is available on request or can be found on the VTCT website.  It is your responsibility to inform Eclipse Training Associates of any difficulty or disability that may affect your learning or ability to demonstrate competence.

Fitness/suitability: It is your responsibility to ensure that you are sufficiently fit and adequately equipped to partake on your chosen course. You must tell us of any medical conditions, injuries or dietary requirements at the time of booking.

Limit of liability: Eclipse Training Associates have a duty of care to its customers and staff but are only liable up to the cost of your course. We cannot be held responsible for damage and/or loss to your personal possessions. We are also not liable for failure in carrying out the contract if the failure is due to the action of the participant or the action of a third party.